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About Shackle
Look after your hotel booking with Shackle and you’ll be able to check-in before arrival! No more queuing up at reception or waiting for a call back from the concierge—Shackle has all of your contactless features covered, so you can spend more time enjoying your stay.
ShacklePay
Here we will tell you everything you need to know about ShacklePay.
Your Account
Your Shackle account allows us to seamlessly sync with your hotel stay. Look here for information about how to create & manage your account.
Reservations
The Shackle app works behind the scenes to locate your reservation. Once your reservation has been located, we will keep you updated on the status of your stay and room availability.
Check-in & Check-out
With our contactless Checkin-In/Out experience you can be sure when your room is ready and settle up within a few taps on your phone. Seamlessly send the hotel your guest details to save time at reception.
Mobile Key
Our contactless keyless entry provides you with a digital key within the Shackle App. We'll automatically notify you when your key is ready for use once you've checked in.
Can't find what you're looking for?
We're here to help and love hearing from guests and hotels alike. If you don't find the information you are looking for in our FAQs here, please message us. Your message will go straight to our team who'll get back to you as soon as possible.