There are two ways to locate your reservation:
- Booking reference - you will have received a 7 letter booking reference via email. Simply input this into the app and we will locate you reservation.
- Reservation Details - you can also find your reservation by selecting the hotel you're staying at and providing your confirmation number.
If you have used Shackle in the past, you can also login using your email and view your upcoming reservations will be in the app.
If you are experiencing difficulty finding your booking, please contact us via the in-app chat 💬